Back Office Support Solutions
Professional administrative expertise—with the best people, processes, and strategies—to streamline your daily back office operations and scale your business with ease.
Back Office & Administrative Support Services You Can Rely On
Our dedicated and meticulous RUI team takes care of critical administrative and business operations tasks so you can operate at max efficiency. Let us handle all the back office details, like:
- Billing, credits, collections and refunds
- Shipping, returns and order processing
- Administrative tasks and travel support
- Brand protection and account security
- Fraud detection and prevention
- Social media monitoring
- Review and content moderation
Benefits of Outsourcing Admin Support & Back Office with RUI
Save Valuable Time with Automations
Improve productivity with our best-in-class technology and expertise. Through rules-based processing and highly trained talent, we create solutions that save you valuable time.
Improve Quality and Scalability
Leave the time-consuming tasks to our professionals who operate with the strictest standards for data entry, office operations, travel booking and scheduling—so you can focus on growing your business.
Provide Consistent Support Across All Channels
Gain a trusted partner as we consistently meet or exceed service goals for your accounts. We help you improve the customer experience by enhancing challenging touchpoints like order processing, collections, and refunds.
Our Back Office Services: Training, Technology, and Processes
Each agent receives rigorous training and 1-on-1 attention so they understand your brand, processes, platforms, and values. We are compatible with 100+ support platforms. We take pride in adapting to our client’s tech stack, no matter what platforms you use.
Training
At RUI, we have an extensive curriculum and learning management system, as well as a rigorous training program to help your agents reach their full potential.
Technology
In addition to being trained in 100+ platforms, we are compatible with the following technologies:
- InContact
- Freshdesk
- Zendesk
- Slack
- Kustomer
- Facebook Messenger
- Salesforce
- StellaConnect
- RingCentral
- +Your tech stack
Processes & Strategies:
- Analytics
- Automation & AI
- Business Process Re-engineering
- Human-centered Design
- Best Practice Adoption
- Risk-based Controls
What Our Clients Enjoy About Back Office Support with RUI
“RUI has supported our company operations exceptionally well for many business-critical processes. Our partnership with RUI has resulted in outstanding service and extremely high NPS, CSAT from our client base. Our brand is enhanced with every transaction performed by RUI. They definitely live up to their pledge to deliver a best-in-class service. We look forward to a long-standing relationship.”
- Senior Director of Customer Experience | Global Telecommunications Company
Results that Improve Your Customer’s Experience and Increase Satisfaction
On average, our clients experience these results:
32%
NPS improvement
41%
reduction in ASA (Average Speed to Answer)
42%
average reduction in abandon rate
39%
increase quality scores
Best-In-Class BPO for Back Office Support
We streamline back office operations so you can easily scale your team, reduce costs through improved efficiencies, and maintain consistent customer care.
Over 25+ Years Experience
PCIS-DSS and SOC II Compliant
What is Back Office Support?
Your business has daily operational tasks and processes that happen in the back office, out of view of your customer. These administrative functions can be tedious and time-consuming— and yet vital to your business and to the customer experience.
Whether it’s data entry and organization of essential information, shipping and receiving, collections, travel scheduling, virtual assistant support, site management, or a wide variety of administrative tasks, businesses of any size can benefit from outsourcing these important activities to a trusted BPO.
At RUI, we’re in the business of transforming the customer experience and providing exceptional customer service at every touchpoint. That’s why we offer administrative support and back office services that support all of your client-facing roles. Back office support services and solutions help you streamline processes, reduce costs, and boost productivity as your company grows.
Back Office Outsourcing Across All Industries
In addition to our most commonly needed back office services, we provide industry-specific services with agents who are knowledgeable about your industry and customer base.