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Blog

Nicole McBrearty

Recent Posts

Customer experiencing a brand on their phone, knowing they can communicate multiple ways with customer service.

What is Omnichannel Customer Service?

July 27, 2023 •Nicole McBrearty

Customer service agent answering hotline

Why Customer Service Hotlines Are Important for a Successful CX Strategy

March 23, 2023 •Nicole McBrearty

What is Digital Customer Experience?

December 19, 2022 •Nicole McBrearty

6 Ways to Improve Customer Support

June 23, 2022 •Nicole McBrearty

support-agent-smiling

Agent Setup and Training - RUI

January 11, 2022 •Nicole McBrearty

girls looking at a phone

What is CX?

August 28, 2020 •Nicole McBrearty

woman giving a talk at work

Do You Work for a Boss or Leader?

March 20, 2019 •Nicole McBrearty

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