Blog

Ciera Purvis

Recent Posts

Customers enjoying a better customer experience backed by data

5 Ways to Use Data to Improve Your Customer Experience

October 5, 2023 •Ciera Purvis

Designing a Customer Service Strategy for Success

How to Design a Winning Customer Service Strategy

January 23, 2023 •Ciera Purvis

How to Win More Deals with Sales Outsourcing

July 28, 2022 •Ciera Purvis

contact-center-agent-smiling

Nearshore vs. Offshore vs. Onshore: Which Call Center is Best for Me?

February 1, 2022 •Ciera Purvis

guys looking at phone

Is the Human Factor Necessary?

September 11, 2020 •Ciera Purvis

ai chatbot on phone

AI and the Introduction of Chatbots

March 20, 2019 •Ciera Purvis

office folk

The Importance of a Title

January 8, 2019 •Ciera Purvis

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